HERE TO HELP
A clearer way forward.
Get help with Emirates ID paperwork and the next steps for your application. We support customers applying for the first time, renewing an existing card or seeking a replacement.
How we can help
- New Emirates ID application assistance
- Emirates ID renewal support
- Lost-card replacement enquiries
- Application information review
- Guidance on required follow-up steps
Before you get started
Let us know whether your request is for a new card, renewal or replacement. Keep your passport, residency details and any existing Emirates ID information available for the document review.
Good to know
Identity verification, biometric appointments and card issuance are handled through the applicable official process. The team will confirm what is required for your case.
FIND YOUR SERVICE
The details that matter.
Customers applying for a new Emirates ID, renewing a card or seeking a replacement for a lost or damaged card.
New Emirates ID
Prepare the identity application and check whether biometric enrolment is required.
ID renewal
Check the expiry details and update the information required for renewal.
Lost or damaged card replacement
Confirm the official reporting and replacement steps before applying.
BEFORE YOU APPLY
Documents Required
Choose a new card, renewal or replacement and the applicant’s age group. Confirm the final requirements and any biometric appointment with the team.
Requirements vary by application and may change. Confirm the final documents with Marhaba before submitting.
New Emirates ID · age 15 and above
- Original passport
- Visa or entry permit
- Recent passport-size photograph with a white background
- Status-change document, if applicable
Our team will help confirm whether biometrics or an appointment is needed.
New Emirates ID · under age 15
- Child’s passport
- Visa or entry permit, where applicable
- Recent passport-size photograph with a white background
- Original birth certificate
- Sponsor’s passport copy, including the residence visa page
New Emirates ID · newborn baby
- Baby’s original passport
- Original birth certificate
- Baby’s photograph with a white background
- Father’s original passport or applicable guardian’s identity evidence
The Emirates ID and residence applications may need to be linked.
Emirates ID renewal · age 15 and above
- Original passport
- Residence visa details
- Recent passport-size photograph with a white background
- Previous Emirates ID, front and back
Emirates ID renewal · under age 15
- Child’s passport
- Visa or entry permit, where applicable
- Recent passport-size photograph with a white background
- Original birth certificate
- Previous Emirates ID details, if available
Confirm parent or guardian identity evidence and any accepted alternative to the birth certificate.
Lost Emirates ID · age 15 and above
- Original passport
- Residence visa details
- Recent passport-size photograph with a white background
- Front and back copy of the previous Emirates ID, if available
Confirm the official lost-card reporting and identity-verification steps.
Lost Emirates ID · under age 15
- Child’s passport
- Visa or entry permit, where applicable
- Recent passport-size photograph with a white background
- Original birth certificate
- Front and back copy of the previous Emirates ID, if available
- Sponsor’s passport copy and Emirates ID copy
FROM ENQUIRY TO NEXT STEP
How it works.
- 01
Choose new issuance, renewal or replacement.
- 02
Confirm the application category and document requirements.
- 03
Complete the application and biometrics if instructed.
- 04
Follow the application status and delivery instructions.
Fees & timing
Charges and delivery depend on the applicant category and service selected. Biometrics or linked residency steps may affect completion. Ask our team for the current requirements.
Your questions, answered
What should I do if my Emirates ID is lost?
Contact the team for guidance on the replacement application and the official steps that apply. Tell us whether you have a copy of the card or its identification details.
How much does this service cost?
Contact us for a quote based on your requirements. Ask for a breakdown of service charges and any applicable third-party or application fees before proceeding.
How do I get started?
Message, call or email the team with the service you need. We will discuss the next steps and how to provide any required documents. Please avoid sending sensitive documents in your initial enquiry.
